Objective: To obtain full time employment where I may utilize my skills and further my experience

Professional Skills
* Microsoft Office Certificate
* Microsoft Windows
* Word Perfect 5.1/6.1
* Office Equipment Use
* Filing/Editing* Typing (55+ wpm)
* Office Procedures
* Telephone Skills
* Many different computer programs specific to the company* Some Basic Accounting
* Business English
* Customer Service Skills

Education2007-2008 Health Information Office Assistant Graduate 3.71GPA
2003-2006 High School Diploma
Employment Skills
* Developed ability to work in a fast-paced atmosphere
* Maintained excellent customer relations and developed customer rapport
* Diplomatically resolved customers complaints on as-needed basis
* Accurately calculated and made daily cheque deposits of up to $20,000
* Ability to follow instructions well and make decisions with no supervision
* Maintained record-keeping procedures without error
* Effectively developed telephone communication skills
* Maintained a professional Appearance
* Quick to learn other computer software programs
* Effectively worked in a team environment
Employment History
October 2008 – Present The Telsec Group -Construction Administration
* Issuing purchase orders for Site Employees
* Keeping trade information up to date
* Requesting quotes
*Filing
*Assisting 2 construction Managers on 14+ projects currently on going

September 2008 – Present Alberta Health Services- Unit Clerk Casual
* Answer phone calls and direct accordingly
* Daily use of Clinibase, Muse, ESP, Sunrise, REDIS computer systems
* Access patient records, patient confidentiality
* Assist Doctors and Nurses in find information for patients
* Fax, Photocopy, organize unit documentation
* Doctor referrals, DI requests, Lab services requests

April 2008 – September 2008 We Care Home Health Services – Retention Coordinator
*Assist new caregivers in the transition to building schedules
* Provide resources to new caregivers
* Research and Advise management on retention rates and improvement suggestions
* 15 community scheduler, scheduling up to 30 care aides
**References are Available upon Request**

Dear Employer:

I am responding to the position posted. Indicated on the enclosed resume I have the skills you are seeking and would be a valuable asset to your company. I am a graduate of the Health Information & Office Assistant program at the South Alberta Institute of Technology.
In addition to my course I also have experience in:

• 60 wpm typing
• Formal Training and 10 years experience in Microsoft Software
• 7 years of Customer Service
• 4 years in clerical positions
• Medical Terminology
• Alberta Health Services (Calgary Health region) training in Clinibase, Sunrise, REDIS, ESP, Muse, Netcare.

I would be a good fit because of my great personality and strong work ethic. I have a flexible schedule and am very willing to take on any task at hand. I have worked at a jeweler’s warehouse in an accounts receivable position, working with customers and staff to have orders shipped completed and on time which taught me the importance of time management. After receiving my Certificate I moved into the health care field, I have learned great patience and understanding as well as how important correct information is. As a casual employee with AHS I am also currently employed with a Construction company assisting 2 construction managers with various administration duties. I feel with my experience in many different areas I am a well rounded employee and really look for a challenge.

Thank you so much for taking the time to review my resume. I look forward to hearing from you.

Sincerely,

your cover letter is too generic. What skills? what is great about your personality. Don’t say that then put the information down again in another paragraph down the page. That’s redundant! Your 3rd paragraph is too long. I would have quit reading long before I got to it.
Finally, don’t leave it to the employer to call you, tell him you will be contacting him.

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